Most of the phone calls the AD service desk receives are about user accounts that have been disabled or forgotten passwords.
This is a small task to handle if you have a task pad of ADUC in front of you.
It’s Saturday and you are watching a Tottenham game with a fellow Spurs fan at his place. You receive a call from your boss that has forgotten his AD password. He tells you reset his password *now*!
Your friend doesn’t have an Internet connection, so you have to get down to the office to reset his bloody password. Arrrgg!
I just bought an iPhone 4 and downloaded an app called “AD Helpdesk”. If you have one, you can watch the game and please your boss at the same time.
Setup a VPN connection on the phone to reach your internal network and start the App.
Search AD for his username and just reset his password from the app.
More about the app: http://adhelpdesk.com/