Folder Redirection + Microsoft Dynamics CRM 2011 = false

Add a comment June 22nd, 2011

Consider the following environment:

3 x Win2008R2 SP1 RDS (terminal servers with load balancing)
1 x Win2008R2 SP1 Microsoft Dynamics CRM 2011 (Rollup pack 2 at the moment)
CRM for Outlook installed on the RDS servers.

Since you don’t want users to save documents, pictures, etc. on the RDS servers, and you want the users environment to be the same no matter what RDS server they happen to be routed to, you configure Folder Redirection and Roaming Profiles.

Doing this will leave your MS CRM installation in an unsupported state as MS CRM 4 and CRM 2011 don’t support Folder Redirection.

Problems I experienced:

If you open up a window from CRM and then you close it, you’ll get: An error occurred. Send Report to Microsoft?

If you open CRM for Outlook as a normal user, and you try to track an email, you’ll get and error stating that it didn’t work. If you look in the Event log on the RDS server you’ll see:

EventID 5972 Source MSCRMAddin

I opened a support case with Microsoft, and got in contact with the MS CRM team. They told me that Folder Redirection (FR) is unsupported in MS CRM, so I had to remove FR if they should be able to investigate any further.

That would be a huge drawback, since we uses load balancing between the RDS’s, and the users would be saving documents directly on the RDS servers. Ouch!

Solution: Remove Folder Redirection completly

Solution (unsupported):

There are two files (caches) that have to be local on the RDS for CRM to work. “EmailCache.sdf” and “OutlookSyncCache.sdf”.

They are located in the “%userprofile%\AppData\Roaming\Microsoft\MSCRM” folder. If you redirect “Appdata(Roaming)” those two files will be on a file share. That will cause problems for the CRM client and present you some weird errors.

So if you have to use FR, you can’t redirect “AppData”. That folder has to be local. The rest of the folders didn’t seem to cause any problems redirecting.

There are no official KB’s stating that Folder Redirection is unsupported in CRM 4 and CRM 2011, but it is. The CRM support team told me the product team was working on it, and there might come a resolution in the upcoming versions / rollups.


  1. August 16th, 2011 at 21:28 | #1
    Mark Taylor

    Update Rollup 4 for CRM 2011 will support Folder Redirection, so say MS

  2. August 17th, 2011 at 09:15 | #2

    Rollup 3 was releast not long ago, so I guess we have to wait and see if rollup 4 will support it 🙂

  3. September 21st, 2011 at 10:15 | #3

    in researching the problems i was having, i came across a KB article outlining the problem, with a supposed workaround (upgrading sqlce)

    i then came across your blog as i searched further, and thought i’d let you know of the KB 🙂

  4. September 23rd, 2011 at 13:57 | #4

    Hi! Did you test the fast published KB and did it work?

  5. January 24th, 2012 at 11:58 | #5

    My users are asked everytime to type in propper e-mail and password. It won’t store their informations from last login.

    Using 2008R2 SP1 RDS with FR

  6. August 1st, 2012 at 10:55 | #6

    Is this fixed by now?
    As soon as we enable folder redirection users cant track mails any longer.
    Only disabling appdata doesn’t help, must be disabled completely.

  7. September 27th, 2012 at 09:10 | #7

    We are on Rollup 8 and are still experiencing this problem. We haven’t tested the upgrade to SQLCE 4 yet, but our system works if only AppData is not redirected. Other folder redirection is Ok.

  8. July 12th, 2013 at 12:19 | #8

    None of these fixes work, MS comes out with all these new things and apparently do not test them with their other products. Such a joke buy sales force.

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